Have you ever made a phone call, hoping that the person you’re calling won’t answer? Call me socially awkward, but I have. Multiple times.
We can experience social awkwardness when talking to our friends, colleagues, family members, and even brands. Stats claim that half of your customers would solve product/service issues themselves rather than calling customer support.
Moreover, 70% of them expect businesses to provide self-service options at their websites and other online channels.
And, this is where chatbots can help.
Here are a few tips on how to use them to increase customer satisfaction.